Behavioral attributes and financial churn prediction Erdem Kaya, Xiaowen Dong, Yoshihiko Suhara, Selim Balcisoy, Burcin Bozkaya and Alex “Sandy” Pentland EPJ Data Sci., 7 1 (2018) 41 Published online: 19 October 2018 DOI: 10.1140/epjds/s13688-018-0165-5